Return policy

Our refund policy lasts 60 days. If it's been more than 60 days since your purchase, unfortunately, we can’t offer you a refund or exchange.

You will be responsible for covering the shipping costs to return an unwanted item. Please note that shipping costs and Monk Protect delivery protection are non-refundable. To qualify for a refund, the item must be sent to us within 60 calendar days from the date of purchase. The product and its accessories (USB cable, power adapter, adapter tips) must be fully functional, in their original packaging, and placed in an additional package to ensure adequate protection against damage during the return process.

If the Somavedic device is returned without the original packaging or accessories (USB cable, power adapter, adapter tips), the refund amount will be reduced by 50 USD.

Non-returnable items

Somavedic Gold
As this model is customized for each individual customer, our 60-day money-back guarantee does not apply!

Bracelet, Carafe (Set), Crystal Pyramid, Free Radical Test, Pendant, Portable, and Tiny
The 60-day money-back guarantee does not apply. Please do not send your purchase back to the manufacturer.

Refunds (if applicable)

• Once we receive and inspect your returned item, we will send you an email confirmation.
• We will inform you whether your refund is approved or rejected.
• If approved, the refund will be transferred to your PayPal account or bank account (using the provided SWIFT and IBAN) within 5 business days.

Late or missing refunds (if applicable)

• Double-check your bank account for the refund.
• Contact your bank, as it may take some time for the refund to be officially posted.
• Ensure all account details provided for the refund (SWIFT/IBAN or PayPal) are correct.
• If you still haven’t received your refund after these steps, email us at charllotte@jcimed.com .

Shipping

To return a product, mail it to:

JCI Medical Solutions LLC
P.O BOX: 186308
Office #206, 2nd flr. Makateb bldg.
Alrport Rd. Port Saeed, Deira

Please mark the package as: “Returned Goods” and include your contact details, invoice, and your bank account number, including SWIFT and IBAN.

As we cannot guarantee receipt of your returned item, we recommend using a trackable delivery service or purchasing delivery insurance for added security.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, send us an email at charllotte@jcimed.com and we will let you know what address to send the unit to.

Recommendation

Before deciding to return your Somavedic device, we recommend using our consultation service via our Customer Support Hotline.